Welcome to Chic Home Decor Store’s FAQ page. We’ve compiled a list of common questions to help you navigate your shopping experience with ease. If you don’t find the answer you’re looking for, please reach out to our customer support team at [email protected].
Product Information
What types of products do you offer?
We specialise in a range of home decor items including rugs (in sizes like 100x150cm, 110x160cm, 60x110cm, and 70x90cm), furniture for dining, children, and offices, decorative accessories, storage solutions, mirrors, candles, diffusers, and more. Our products are designed to combine style with functionality.
Are your products suitable for small spaces?
Yes! Many of our items, such as space-saving furniture and compact rugs, are ideal for smaller homes or apartments. We focus on offering pieces that are both aesthetic and practical.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding Asia and some remote locations. Please check our delivery information page for details.
What are your shipping options and times?
We offer two shipping methods: Standard Shipping via DHL or FedEx (10-15 days after dispatch, £12.95) and Free Shipping via EMS (15-25 days after dispatch, free on orders over £50). Orders are processed within 1-2 business days before dispatch.
How can I track my order?
Once your order is dispatched, we’ll send you a tracking email with details to follow your parcel’s journey.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition. Please contact us at [email protected] to initiate a return.
Are there any items that cannot be returned?
Due to hygiene reasons, items like candles and diffusers may not be returnable unless defective. Please refer to our full returns policy for details.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
How do I create an account?
You can create an account during checkout. This allows you to track orders, save preferences, and enjoy a faster shopping experience.
Customer Support
How can I contact customer service?
Reach us via email at [email protected]. Our team is here to help with any queries, from product advice to delivery issues.
What are your business hours?
Our customer support team is available during standard business hours, Monday to Friday, 9 AM to 5 PM GMT. We aim to respond to all emails within 24 hours.
Thank you for choosing Chic Home Decor Store to help you create a beautiful, organised home. We’re committed to making your experience as seamless and enjoyable as our products!