Privacy Policy

At Chic Home Decor Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website chic-homedecor.com, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our website:

• Personal Information: When you make a purchase, create an account, or contact us, we collect details such as your name, email address, shipping address, billing address, and payment information (e.g., credit card details processed securely via encrypted gateways).
• Transaction Data: Details about purchases you make, including products ordered, payment method, and transaction history.
• Technical Data: Information such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
• Communication Data: Records of correspondence if you contact our customer support team at [email protected].

2. How We Use Your Information

We use your data to provide and improve our services, ensuring a seamless and personalised experience:

• To process orders, payments, and deliveries securely.
• To communicate with you about orders, promotions, and product updates (with your consent where required).
• To enhance website functionality, user experience, and product offerings based on analytics and preferences.
• To prevent fraud and ensure compliance with legal obligations.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data. We may share information with:

• Service Providers: Trusted third parties such as payment processors (e.g., PayPal), shipping carriers, and IT support, who assist in operating our website and fulfilling orders. These partners are bound by confidentiality agreements.
• Legal Requirements: Where necessary to comply with laws, regulations, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred under strict confidentiality terms.

We ensure all third parties adhere to data protection standards consistent with this policy.

4. Data Storage and Security

Your data is stored securely on encrypted servers located in the UK and European Economic Area (EEA). We implement robust measures to protect your information:

• SSL (Secure Socket Layer) encryption for all data transmissions.
• Regular security assessments and access controls to prevent unauthorised access.
• Retention of data only for as long as necessary to fulfil purposes outlined in this policy or to meet legal requirements.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously update our practices to align with industry standards.

5. Your Rights

Under data protection laws (including GDPR and UK GDPR), you have the right to:

• Access, update, or delete your personal information.
• Rectify inaccurate data or restrict processing.
• Object to processing based on legitimate interests.
• Data portability and withdrawal of consent (for marketing communications).

To exercise these rights, contact us at [email protected]. We will respond within 30 days and may request verification for security purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality, such as shopping cart and checkout processes.
• Analytical Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics), enabling improvements to design and content.
• Marketing Cookies: Used to display relevant advertisements based on your preferences (with your consent).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Transfers

As we serve customers globally (excluding Asia and certain remote regions), your data may be transferred outside the EEA. We ensure such transfers comply with legal safeguards, such as Standard Contractual Clauses, to protect your privacy.

8. Changes to This Policy

We may update this policy periodically to reflect changes in practices or regulations. The revised version will be posted on our website with an updated effective date. We encourage you to review it regularly.

9. Contact Us

Thank you for trusting Chic Home Decor Store with your personal information. We are dedicated to safeguarding your privacy as you create a beautiful, organised home with us.