Welcome to Chic Home Decor Store (www.chic-homedecor.com). These Terms and Conditions govern your use of our website and your purchase of our beautiful home decor products. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.
1. Our Identity
This website is operated by Chic Home Decor Store, located at 54 Station Approach, Hereford, GB HR4E 2IJ. Our customer service team can be reached at [email protected].
2. Who We Serve
Our products and services are tailored for discerning homeowners and interior enthusiasts who value quality, design, and creating a harmonious living space. We ship our curated collection globally, excluding Asia and certain remote regions.
3. Intellectual Property
All content on this website, including text, graphics, logos, images, and product designs, is the property of Chic Home Decor Store or our suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
4. Product Information & Descriptions
We take great care to accurately display the colours, textures, and details of our products. However, slight variations may occur due to individual monitor settings and the handmade nature of some items. We reserve the right to modify product specifications without prior notice. All prices are listed in British Pounds (£).
5. Orders & Payment Terms
Placing an Order: By placing an order, you make an offer to purchase a product subject to these terms. We will send you an order confirmation email. This email is an acknowledgement of your order, not an acceptance. Acceptance of your order and the formation of a contract occur when we dispatch the goods to you.
Payment Methods: We accept payments via Visa, MasterCard, JCB, and PayPal. Your payment is processed securely at the time of order. You confirm that the payment details you provide are correct and that you are the rightful owner of the payment method used.
Pricing Errors: In the unlikely event of a pricing error on our website, we are not obliged to sell the product at the incorrect price. We will inform you promptly and offer a full refund if you have already paid.
6. Shipping & Delivery
Processing: Please allow 1-2 business days for order processing.
Methods & Timelines:
- Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically within 10-15 business days after dispatch.
- Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically within 15-25 business days after dispatch.
You will receive a tracking number via email once your order is dispatched. The risk of loss or damage to the products passes to you upon delivery to the provided address.
7. Returns, Exchanges & Refunds
Your satisfaction is our priority. Our full returns policy is detailed on our Shipping & Returns page, which forms part of these terms. Key points include:
Eligibility: Returns or exchanges must be requested within 15 days of receipt. Items must be unused, unopened, and in their original packaging with tags attached.
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on:
- Candles & Diffusers (if seal is broken)
- All Bathroom Furniture
- All Children’s Furniture
- All made-to-order or customised items.
Process: You must contact us at [email protected] to initiate a return. Do not send items back without our instructions. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
Refunds: Approved refunds will be processed to the original payment method within 5-10 business days. The original standard shipping cost is non-refundable. For free shipping orders, a £12.95 fee may be deducted from the refund total.
8. User Obligations & Account Security
You agree to use this website for lawful purposes only. You must not:
- Use the site in any way that breaches any applicable local or international law.
- Knowingly introduce viruses or other malicious material.
- Attempt to gain unauthorised access to our site, server, or any computer or database connected to our site.
9. Limitation of Liability
Chic Home Decor Store, its directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our website or products purchased from us. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
10. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.
11. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at [email protected].
Thank you for choosing Chic Home Decor Store.